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optical retail recruitment, done differently.
Introducing our new retail recruitment and onboarding service for optical stores, designed to help you hire Optical Assistants, Lab Techs, Managers (and everything in between) with confidence – better candidate matches, lower fees, less risk, and people-first support that doesn’t stop at offer stage.
you spoke, we listened.
After hearing from optical business owners about the challenges they’re facing in 2025, we decided to reshape the way we support your optical retail recruitment.
With recent economic shifts bringing rising costs, tighter margins, and changes in customer behaviour, many store owners are feeling cautious about growing their retail teams – and are more focused than ever on making the right hire, first time.
And when it came to retail recruitment, there were some key challenges we heard again and again: the cost (of course), being sent candidates who aren’t the right fit, and – most notably - the risk of paying a fee for someone who might not work out. As every business owner knows, no matter how thorough you are at interview and how well we do our job, you only truly know if someone is the right fit once they’re working in the role (and you’ve paid the recruitment fee).
It can be costly, risky, and a hassle. We get it – so we’ve acted on it. This new approach is designed to reduce risk, improve candidate quality, and make hiring non-qualified retail team members simpler (and more affordable) for you.
our price promise.
We know recruitment fees can feel steep – especially when every other cost to your business is going up. So instead of adding to that pressure, we’re doing the opposite.
We’ve taken our usual rate of 15%, and instead promise to cap our fees at just 10% for Optical Assistants and Lab Techs for 2025 - and cap fees for retail management roles at 12%, too. And it’s that simple, really.
No back-and-forth, no sales pitches. Just a fair, transparent price upfront.
our rebate promise.
When someone new joins your team, it can take time to know if they’re the right fit.
That’s why we’ve made a big change to how we support you if things don’t work out. Instead of the usual 8 week rebate period, we’ve decided to significantly increase ours to 13 weeks - promising you cover through the full length of a typical probation period.
And here’s the game-changer: you’ll now be entitled to a 100% refund for their first 6 weeks. That’s triple the time we previously offered, and significant shift designed to reduce risk to your business as much as possible.
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week 1
week 2
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old rebate ❌
100%
100%
75%
75%
50%
50%
25%
25%
0%
0%
0%
0%
0%
NEW rebate ✅
100%
100%
100%
100%
100%
100%
50%
50%
50%
50%
25%
25%
25%
our quality promise.
We’ve been doing this a long time, and we’re not in the business of making empty promises.
❌ We can’t promise that every candidate will be the perfect fit.
❌ We can’t promise that things will never go wrong once they start.
But here’s what we can promise:
We speak to every candidate in depth – looking beyond the CV to understand their experience, attitude, and what kind of store environment they’ll actually thrive in. We’re selective, too, and won’t represent people we don’t think would be good for your business.
✅
We tailor our screening to what you need – whether that’s a certain experience level, personality type, or someone who’ll slot seamlessly into your team culture – tell us what you’re looking for, and we’ll ask the right questions.
✅
We’ll take care of right to work checks before they start – free of charge – if you want us to. Designed to give you an added layer of confidence (and one less bit of admin to worry about).
✅
our invoice promise.
We know cash flow is a big consideration – especially right now, when margins are tight and budgets are under pressure. So, we’ve made a simple change to help protect yours.
Instead of invoicing the full fee on your new hire’s first day, we’ll split it into two manageable payments – 50% when they start, and the remaining 50% after they’ve completed their first month.
It’s the same service, same support – just with more breathing room built in.
ready to get started?
If you're looking to grow your optical retail team with less cost, less risk, and more confidence in who you’re hiring – we’re here for it.
Tell us what matters to you, the kind of person you're after, the experience you need, the culture you’ve built – and we’ll get to work finding the right match for you.
There’s no cost to raise a vacancy, review CVs, or meet candidates.
So, there’s really nothing to lose.